Frequently asked questions
What payment methods are available?
We accept payments via MB WAY, bank transfer, and card. These methods are processed directly with our customer support.
We also offer cash on delivery, which can be selected directly on our website during checkout.
What is the delivery time?
Delivery time varies between 1 to 3 business days, depending on the payment method and the order value.
For payments via MB WAY, bank transfer or card:
- Orders under €160 have a delivery time of 2 to 3 business days.
- Orders over €160 benefit from priority shipping with delivery in up to 1 business day.
For cash on delivery orders:
- Orders under €200 have a delivery time of 2 to 3 business days.
- Orders over €200 benefit from priority shipping with delivery in up to 1 business day.
What are your opening hours?
Our customer support team is available 24/7 to assist with any questions, inquiries, or order tracking.
How do I track my order?
After your order has been dispatched, you will receive a tracking code.
You can track the delivery status in real time via the CTT website or directly on our website, using the code provided.
Do you ship internationally?
Yes, we ship internationally to several countries. Shipping costs and delivery times vary depending on the destination. For more information, please contact our support team.